Information we collect
When you submit an enquiry, we may collect your company name, contact person, business email, telephone or messaging contact, product selection, quantity, trade terms, destination, packaging preferences and any specifications or notes you provide.
Our website host may also create routine technical records such as IP address, browser or device details, request time and pages requested. These records are controlled in part by the hosting environment.
How we use information
We use enquiry information to respond to you, prepare or discuss quotations, assess sourcing and delivery requirements, maintain business records, protect the website from misuse and meet applicable legal obligations.
Please do not include sensitive personal information in the enquiry form unless it is necessary and you are comfortable providing it.
When information may be shared
We do not sell personal information. We may share relevant details with service providers that help operate our website, email, communications or business processes, and with growers, laboratories, freight providers, agents or authorities where reasonably needed to assess or fulfil a requested transaction, or where required or authorised by law.
Because we work with international buyers and suppliers, information may be handled or disclosed outside the country where you are located. Where applicable, we take reasonable steps in relation to such handling.
Storage and security
Enquiry messages are sent to our trade team by email. We retain information for as long as reasonably needed for the enquiry, business relationship, record keeping or legal requirements. We use reasonable measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Cookies and external links
This website does not intentionally use advertising tracking cookies. The hosting environment may keep technical logs, and linked third-party websites operate under their own privacy practices. Please review their policies before providing information to them.
Access, correction and privacy enquiries
You may ask us to access or correct personal information we hold about you, or raise a privacy concern, by emailing support@orientalhorizonltd.com. We may need to verify your identity before responding. We will consider and respond to requests within a reasonable time and in accordance with applicable requirements. If you wish to make a privacy complaint, email us with the details so we can review and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our website or information-handling practices change. The current version will be published on this page with its update date.
Contact email: support@orientalhorizonltd.com